Refunds & Returns Policy
Effective Date: 10/21/2025
Last Updated: 10/21/2025
1. Overview
At 3D Industries, we stand behind the quality of our products and digital services. This policy outlines the terms under which you may request a refund, return, or exchange.
2. Physical Products (T.A.C. Timer, accessories)
a. Return Window
You may return unused physical products within 30 days of the delivery date for a full refund, minus shipping costs.
b. Conditions for Returns
To be eligible for a return:
- The item must be unused and in original packaging
- You must provide proof of purchase (e.g., order number, receipt)
- The return must be requested within the return window
c. Return Shipping
Return shipping costs are the responsibility of the customer unless the product was defective or damaged upon arrival.
We recommend using a trackable shipping service.
d. Exchanges
Defective or damaged items may be exchanged for the same item.
Please contact us with photos of the issue within 7 days of receiving your order.
3. Digital Products & AI Services
Due to the nature of digital goods and custom AI-generated content, all purchases of digital training plans, performance analysis, or AI tool usage are non-refundable once delivered or accessed.
Exceptions may include:
- You were charged in error
- You did not receive access to the purchased service
- The service failed to function due to a technical error on our side
If you believe you’re eligible for a refund, please contact us with your order number and a description of the issue.
4. How to Request a Return or Refund
Email us at 3dindustriesusa@gmail.com with the following details:
- Your full name
- Order number
- Reason for return or refund
- Photos (if applicable)
We will respond within 3–5 business days with next steps.
5. Refund Processing
- Approved refunds will be issued to the original payment method
- Refunds typically take 5–10 business days to appear, depending on your bank or card provider
- If a product was purchased using a gift card or discount code, any refund will reflect the discounted amount
6. Late or Missing Refunds
- Check your bank account or credit card statement again
- Contact your payment provider — it may take time for the refund to be posted
- If you’ve done this and still haven’t received your refund, contact us at 3dindustriesusa@gmail.com
7. Policy Updates
We reserve the right to update this Refunds & Returns Policy as needed. Changes will be posted on this page with the updated effective date.
8. Returns via Third-Party Retailers
If you purchased our products through a third-party platform (such as Amazon, eBay, or other online or physical retailers), please refer to that retailer’s return and refund policy. These platforms manage their own customer service and returns, and we are required to follow their terms for any purchases made through their systems.
Returns, exchanges, or refunds for purchases made outside of 3Dindustriesusa.com must be handled directly with the original seller or marketplace.